When I am at home #2, the company desktop at home #1 will not be logged into VPN, so I will be able to use TeamViewer to get access to the company desktop. Please check your connection." After I log out of the company VPN, the TeamViewer screen then says the connection is ready.
When I get back to home #1, it's clear TeamViewer is running and the TeamViewer screen says "Not ready. When the company desktop is logged into the company VPN, using TeamViewer from home #2 fails to do unattended access, saying that the TeamViewer software is not running on the company desktop at home #1. This works fine so long as my company desktop is not logged into the company VPN, which I must do to gain access to company resources (ie, do my job). Difficult problems become manageable without having to be present.I hope to use TeamViewer to remotely access (unattended) my company desktop at home #1 when I am at home #2. TeamViewer therefore gives tech support providers multiple reliable ways to connect with their customers and deliver a great service efficiently, regardless of where they’re located. This way, IT support can be delivered extremely quickly and seamlessly from anywhere in the world, without the hassle of port configurations, VPNs, or installing separate software. Plus, screen sharing enables IT technicians to troubleshoot much more easily.Ĭrucially, TeamViewer’s remote control feature allows IT technicians to fix faults and perform maintenance tasks directly by taking control of the customer’s device remotely. Thanks to the software’s live chat and conferencing functionality, customers can contact IT service providers and explain the issue quickly and easily.
As an all-in-one solution, cross compatible across a wide range of devices, TeamViewer serves as both the communication channel for seeking technical support and the tool to get the job done. When technical problems happen, such as system crashes or software errors, customers need to a reliable and fast access to assistance.
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